Here we explain your rights and responsibilities while you are a patient at Intercare Health Center.
If you have any questions, please contact us.

Patient and Family Rights

• To be treated to the highest professional standards by appropriately licensed, qualified and experienced practitioners in a properly licensed and approved facility.
• To be involved in any decision making about your treatment and care.
• To have communications in your native language or through the services of an interpreter.
• To refuse or accept treatment based on your own personal decision.
• To have access to your medical records and expect those records to be up to date and accurate.
• To receive information on admission about health care facilities regulations and relevant policies.
• To expect reasonable safety in relation to the healthcare facility environment and practices.
• To be able to seek a second opinion if you wish.
• To expect privacy, both for your person and your information.
• To be informed about any uncovered costs and expenses prior to making decisions.
• To receive treatment in any emergency situation regardless of the status of your insurance card.
• To receive information about how to make a complaint to the healthcare facility if you are unhappy about your rights not being met, the quality of your medical examination or treatment, the behavior of staff, or the safety standards of the health care facility.

Patient and Family Responsibilities

• To bring your health insurance card with you when you attend a healthcare facility.
• To follow the healthcare facility’s rules and regulations.
• To follow the treatment plan as outlined by the healthcare professional.
• To ask questions if you are uncertain of any aspect of the healthcare being provided by the healthcare facility.
• To consider the rights and responsibilities of other patients, visitors and staff.
• To show consideration for the needs of others at all times.
• To use any emergency services only for very urgent problems or when you are unable to use other health care services.
• To give accurate information about your personal details, medical history, any medication you are taking and any history of allergies or sensitivity to medicines.
• To face the consequences of your own actions if you decide not to follow advice, instructions and/or treatment plans and recommendations.
• To safeguard your belongings while receiving any healthcare treatment.
• To keep appointments and to inform staff in advance if you are unable to attend.
• To inform staff if you have any special needs for discharge from a hospital or clinic. You should try to make preparations for discharge to the best of your ability as soon as you are medically fit.
• To be accountable for the payment of any deductible or medical services excluded from the insurance scheme provided by the practitioner/facility